FAQ
Questions worth answering before you install.
Everything merchants ask about Roundtrip before adding it to their store.
What is Roundtrip?
Exchange-first returns portal — flat price, no per-return fees, no annual contract, month-to- month always. Exchanges retain revenue that refunds lose. Compare $155–499/mo plus ~$1.50 per return with annual lock-in.
Is the free plan really free?
Yes. Branded self-service refund + basic exchange flow for one store; 20 returns/mo, with no credit card and no time limit. It's not a stripped-down trial.
Will the price ever change based on my order volume?
No. Unlimited is $35/mo flat regardless of volume — unlimited returns — genuinely; no soft caps.
How do I actually pay?
Through Shopify's own billing — approve the charge once inside your Shopify admin and it's billed on your normal Shopify invoice. See Pricing for the full breakdown.
Can I cancel or downgrade anytime?
Yes, anytime, from the app's page in your Shopify admin — no email, no retention flow, no minimum term.
Does Roundtrip work with the other Keelhelm Shopify apps?
Yes. Roundtrip is one of eleven apps from the same team; installing Trackline or Punchcard alongside it turns on extra integration — nothing you have to configure. See the Flat-Rate Suite for the full lineup.
Is Roundtrip affiliated with Shopify?
No. Roundtrip is an independent app distributed through the Shopify App Store and billed through Shopify's platform, but it isn't built, owned, or endorsed by Shopify Inc. "Shopify" is a trademark of Shopify Inc.