Shopify app · Returns & Exchange
Roundtrip — returns & exchange at one price that never grows.
Exchange-first returns portal — flat price, no per-return fees, no annual contract, month-to- month always. Exchanges retain revenue that refunds lose. Compare $155–499/mo plus ~$1.50 per return with annual lock-in.
Free tier included$35/mo for Unlimited14-day free trialZero order fees
20 returns/mo
unlimited returns — genuinely; no soft caps
PLANS full comparison on the pricing page
What each plan adds — nothing hidden.
Returns & Exchange apps usually price you for using more of your own store's growth. Roundtrip doesn't — here's exactly what unlocks at each tier, in order.
→ refund flow
Included from the Free plan.
→ basic exchange
Included from the Free plan.
→ policy rules engine (category/order age/customer tag/reason)
Included from the Starter plan.
→ shop-the-catalog exchanges
Included from the Growth plan.
→ store-credit resolutions
Included from the Growth plan.
→ auto-approve/reject automation
Included from the Growth plan.
→ month-to-month always (no annual lock-in, unlike Loop)
Included from the Unlimited plan.
What's free, and what Unlimited removes every cap on.
The free plan solves a real job completely. Unlimited removes every cap on the dimension this category resents most — genuinely, with no fair-use asterisk.
20 returns/mo
- ✓ Branded self-service refund + basic exchange flow for one store
- ✓ 20 returns/mo
unlimited returns — genuinely; no soft caps
- ✓ Volume past 20 returns/mo (Starter 50 / Growth 250 / Unlimited ∞)
- ✓ Policy rules engine (Starter), shop-the-catalog exchanges + store credit + automation (Growth), month-to-month-always restated as the permanent brand promise (Unlimited)
Part of the Flat-Rate Suite.
Trackline
Return and exchange requests start from the branded tracking page.
Free → $25/moIn developmentPunchcard
Store credit issued from a return shows up as a points balance instantly.
Free → $35/moLaunching soonIntegrations activate automatically once you install more than one — see all our Shopify apps →
Quick answers.
Is the free plan actually free?
Yes — branded self-service refund + basic exchange flow for one store, for as long as you want it. No credit card, no trial clock.
Will the price ever change based on my order volume?
No. Unlimited is $35/mo no matter your volume — unlimited returns — genuinely; no soft caps.